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The Triad Model
The triad model
identifies three key players in online learning: the student,
the instructor, and the facilitator.
The existence of a new player - the facilitator - is necessitated by the
distance between instructor and student, and the need for a peer
based community as well as an online topic
based community. Many of the tasks assumed by instructors in traditional
education devolve to the facilitator in online education.
The Instructor in online learning may be located anywhere.
In most instances, the instructor will be located at some distance from the student.
Working with the ED system and communicating directly with the student online,
the instructor plays three major roles: (a) as a facilitator of learning, (b) as a
content-area specialist, and (c) as an evaluator.
As a facilitator of learning,
the instructor provides instruction and guidance on the use of learning
materials. For the most part, this involves the sequencing of learning
materials and activities, monitoring pacing, and where appropriate, communicating
directly with the student, the on site facilitator, or parents. The instructor
also fosters student interaction and supports the development of the online
community which will arise surrounding his or her instructional content.
The instructor's primary role is as a content-area
specialist. It is expected that an instructor in a given field
will have possess qualifications and credentials in that subject area.
The instructor is not expected to provide lectures
- this sort of instruction is provided in the course
materials. But the instructor is expected to respond to student
queries in an informed manner or to offer new or additional information
in the subject area.
As an evaluator, the instructor tracks
student progress and receives student
assignments and exams. These assignments are either graded
by the system or graded by the instructor, with the results in
all cases returned to the student online and entered into the student's
ED records.
The Facilitator is located in or near the student's home
community, generally based in a community learning
centre or school. While the instructor communicates with a student
from a distance, the facilitator will generally communicate with a student
in person.
The facilitator is responsible for the provision of technical
support in the use of computers, internet, on-line course materials,
multimedia materials, and other technology. He or she also acts as a mentor,
provides study skills and time management
training, if required, and supports and encourages the student,
and acts as an advocate for students,
helping them navigate through the admissions process, course registration,
and other administrative functions.
The facilitator is not expected to be a content-area specialist.
The facilitator does not teach course materials and does not grade
or evaluate students in any way. Rather, just as the instructor is
xpected to foster the interest based community, the facilitator is
expected to foster the peer based community. For this reason,
facilitators will most likely be drawn from, and hired by,
communities rather than institutions.
The Online Learning Host/Provider Framework
describes the institutional support for the triad model.
In traditional education, the host and the provider are the same institution.
That is to say, the same institution which produces the instruction is also
the institution attended by the student. For example, if I say I am taking
a course from the University of Calgary, what I mean is that the course
instruction is being delivered by the University of Calgary, and also that
the University of Calgary provides the facilities where I receive that course
instruction.
In the future, host and provider institutions will increasingly be different
institutions. One example of this is course
brokering, wherein the course I am taking may have been developed
by, and even instructed by, a University of Calgary instructor, but is
being delivered at Red Deer College. Thus, when I take the course, I use
Red Deer's classrooms, computers, and facilities even though the course
is a University of Calgary course.
Host institutions will be by necessity
geographically - and community - based. They will be the small, specialized
schools described above, staffed by facilitators, and housing meeting
rooms, laboratories, virtual reality simulators, and other tools too specialized
or too expensive to be purchased by individual students.
Provider institutions, by contrast,
may be located anywhere. With no time or location constraints, it will
become increasingly common for provider institutions to service a global
audience. We are seeing this trend develop already. Even today, I see
course announcements posted almost daily on distance
learning list servers such as DEOS or WWWDEV. It is now possible
to take a course on almost anything from almost anywhere in the world.
And although such course offerings are not always attractive, because
of bandwidth limitations and pedagogical factors, these limitations will
disappear as the field matures and the technology evolves.
Potential students will shortly be faced with a dizzying array of educational
opportunities. Indeed, one of the primary tasks for host institutions
will be to select and menuize course offerings.
Typically, a host institution will support only a small subset of available
educational opportunities, selected primarily by political and economic
considerations. For example, government funded host institutions in Manitoba,
such as schools or employment centres, are more likely to support courses
and programs offered by Manitoba schools, colleges and universities.
But there will be a general fuzzing of traditional
boundaries, especially in jurisdictions where the host and provider
institutions are not governed, or at least associated, under an umbrella
organization. For example, if host institutions in Manitoba developed
onsite support facilities independently of the colleges and universities
in that province, then they are far more likely to offer a menu of courses
and programs from national and international institutions, and not primarily
Manitoba institutions.
Provider institutions will find it essential to develop and nurture networks of host
institutions, if only to secure a long term market for their course offerings.
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